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We want to ensure that making a return is as easy and hassle-free as possible! If for any reason you are not satisfied with your purchase, simply return the item within 30 days of receipt, and we'll cover the cost of return shipping. Learn more about our Return Policy.

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Questions Related to Order Cancellation

At GunCases, we know sometimes plans change, and that's why we make it easy to cancel your orders! If you decide you would no longer like an item that you ordered, you can cancel it any time before we begin preparing the item for shipment.image

Cancelling your order is simple on our website!

Here are answers to some of the most frequently asked questions about order cancellation.

How do I cancel an order?

From the Order Status page, you can cancel your order at any time using the "Cancel My Order" button.

How do I know if my cancellation request was processed? Will I be notified?

Absolutely! We will send you a cancellation confirmation email and update your order status on your cancellation request is complete.

What if my order is already in the process of being shipped, or already shipped?

An item cannot be cancelled once it is in the process of being shipped. A return may be possible - please see our Return Policy for details.

I want to cancel an item and replace it with another. Can I revise my order?

At this time, the easiest way to accomplish this is to cancel the item you no longer would like and place a new order for the replacement item. If for some reason you cannot do this, please Contact us via phone or email.

Why do I still see pending charges for my cancelled order?

When the order is first placed, we authorize your payment method to ensure you have sufficient funds for your order. We do not collect this money from your payment method. We only collect funds once an item is in the process of being shipped. If you can cancel your order, this means we have not collected any funds.

When any item is cancelled, we release that authorization and let your bank, credit card company, or PayPal know we will not be collecting these funds immediately. Your payment provider may then take up to 2 weeks to revoke the authorization and return any funds to you.

While we wish we could help, there is nothing we can do to speed up this process. Your bank, credit card company, or PayPal may be able to assist you in the event that funds are not returned promptly.

I did not request a cancellation, but my order was cancelled. Why might this have happened?

There are some limited cases where we may be forced to cancel an order. The main reasons we may have cancelled your order are:

  • The ordered item cannot be shipped to you due to U.S. Government Regulations, Export Control Policy or our Domestic Product Policy
  • We could not get a hold of you to finalize your order information
  • The item has become discontinued and we cannot fulfill your order
  • Due to an aspect of our Pricing Policy

We will email you in the event we cancel your order to explain why the order was cancelled.

Can I reinstate a cancelled order?

For the fastest service, we recommend placing a new order on our website. In some limited cases, we may be able to restore an order cancelled by customer request. Please Contact Us via phone or email and our team will do our best to help.

What if I still have questions about cancelling an order?

Please feel free to Contact Us via phone or email if you have any questions.